Terms and Conditions

1. About PulseMyLife

PulseMyLife is an evolving service intended to bring information from supported digital and social platforms into one experience. Some features may be pre-release, limited, changed or unavailable while the service is being developed.

2. Eligibility and authority

You must be at least 18 years old and legally capable of entering into these terms to register for or use PulseMyLife. If you connect or manage an account for an organisation, page or other person, you confirm that you have authority to do so.

You must provide accurate information about your age and country when asked. PulseMyLife may ask you to complete privacy-preserving age verification to confirm you meet this requirement. If we reasonably believe that an account belongs to someone under 18, we may suspend or delete that account and the information associated with it, subject to our Privacy Policy.

Connecting a Facebook, Instagram, TikTok, YouTube, Spotify or other existing platform account does not override PulseMyLife’s own 18-and-over requirement. You must also meet and comply with the rules and minimum ages set by any platform you connect.

3. Connected accounts

You decide which third-party accounts to connect and which permissions to approve. You remain responsible for your accounts, devices and activity. You must keep your device secure and must not share credentials or grant access you are not authorised to grant.

PulseMyLife’s access to a platform is also governed by that platform’s terms, policies and technical restrictions. A platform may change, suspend or revoke access at any time. We do not control third-party platforms and cannot guarantee their continued availability or compatibility.

4. Acceptable use

You may not use PulseMyLife to:

• break the law or infringe another person’s rights;
• access an account, page, channel or data without authorisation;
• harass, deceive, exploit or harm another person;
• introduce malware or interfere with the service or another user;
• circumvent security, platform limits or access controls;
• scrape, reverse engineer or misuse the service except where law permits; or
• use PulseMyLife in a way that places us in breach of a platform agreement.

5. Your content and permissions

You retain ownership of content and accounts that belong to you. You give us only the limited permission needed to process authorised information and provide the features you request. You confirm that your instructions and use of content do not violate law, these terms or third-party rights.

6. PulseMyLife intellectual property

PulseMyLife, its branding, software, design and original content are owned by us or our licensors and are protected by applicable intellectual-property laws. These terms give you a limited, personal, revocable, non-exclusive right to use the service as intended. They do not transfer ownership.

7. Privacy and deletion

Our Privacy Policy explains how personal information is handled. You can disconnect accounts, delete your PulseMyLife account in the app under Settings > Account > Delete account, or request deletion by following our Data Deletion Instructions.

8. Service changes and availability

We may update, restrict, suspend or discontinue all or part of PulseMyLife where reasonably necessary, including for maintenance, security, legal or platform-compliance reasons. We aim to communicate material changes when practical, but we do not promise uninterrupted or error-free operation.

9. Plans, subscription and payment

On Mac, Windows and web, the dashboard and stats for the platforms you connect are free. Create (posting, scheduling and campaigns), Spotify artist stats, Cloud Sync across devices and business brands are part of a paid plan. The iPhone app is free.

Every account starts with a free trial of 14 days. The trial needs no card and nothing is charged. After the trial, the paid plan costs R149 per month, billed monthly in rand until you cancel. We may change the price. A change applies from your next billing period, and we will tell you before it does.

Payments are processed securely by LvN Digital (lvndigital.co.za) and appear as LvN Digital on your bank statement. PulseMyLife does not receive or store your card details. If a payment fails, access to the paid features continues for a short grace period while the payment is retried, and then pauses until payment succeeds.

10. Cancellation

You can cancel at any time in the app, under Settings and Plan, or on the web under Connections and Plan. When you cancel, your plan stays active until the end of the period you have paid for, and no further payment is taken. If your plan ends or you do not subscribe, nothing you have already created or connected is deleted. The paid features pause until you subscribe again.

11. Refunds

A duplicate or mistaken charge is refunded in full to the original card. There is no refund for a part period you have already paid for, except where the law requires it. Refunds are paid back by LvN Digital. See the refunds and cancellations page at LvN Digital for how to ask and how long it takes. Nothing in these terms limits your rights under the Consumer Protection Act.

12. Disclaimers

To the extent permitted by law, PulseMyLife is provided “as is” and “as available”. We do not warrant that information obtained from third-party platforms is complete, current or accurate, or that the service will meet every requirement. Nothing in these terms excludes a warranty or right that cannot lawfully be excluded.

13. Limitation of liability

To the fullest extent permitted by applicable law, PulseMyLife will not be liable for indirect, incidental, special or consequential loss, loss of profits, loss of data, reputational harm, or loss arising from a third-party platform, unauthorised account access or an event beyond our reasonable control.

These limitations do not apply to liability that cannot be limited or excluded under applicable law. Your statutory consumer rights, where applicable, are not affected.

14. Suspension and termination

You may stop using PulseMyLife and disconnect your accounts at any time. We may suspend or terminate access if you materially breach these terms, create a security or legal risk, or if a platform or law requires us to do so. Provisions that by their nature should continue will survive termination.

15. Changes to these terms

We may update these terms as the service develops. The “last updated” date identifies the current version. If a change is material, we will provide reasonable notice where required. Continued use after the effective date of revised terms constitutes acceptance to the extent permitted by law.

16. Governing law

These terms are governed by the laws of the Republic of South Africa. The competent courts of South Africa will have jurisdiction, subject to any consumer right to bring a matter in another forum or jurisdiction.

17. General

If a provision is unenforceable, it will be limited or removed only to the extent necessary and the remaining provisions will continue. A delay in enforcing a right is not a waiver. You may not transfer your rights under these terms without our consent; we may transfer ours as part of a lawful reorganisation or transfer of the service.

18. Contact

Questions about these terms can be sent to louis@pulsemylife.co.za.