Privacy Policy

1. Who we are

PulseMyLife (“PulseMyLife”, “we”, “us” or “our”) is responsible for the processing described in this policy. For privacy questions or requests, contact louis@pulsemylife.co.za.

We process personal information in accordance with applicable law, including South Africa’s Protection of Personal Information Act 4 of 2013 (“POPIA”).

2. Information we process

Account information

When you create a PulseMyLife account we process your email address and your password. When you sign in on a new device we email you a six digit code to confirm it is you.

Information you provide

This includes information you send when you contact us, ask for support, submit a privacy request, join a waitlist, or otherwise communicate with us.

Connected-platform information

When you choose to connect a third-party account, we may process information made available under the permissions you approve. Depending on the service, this may include:

• account identifiers, display names, profile images and profile details;
• pages, channels, business accounts or other profiles you manage;
• posts, videos, scheduled posts, Spotify artist numbers and related metadata;
• audience, engagement, playback or channel statistics; and
• OAuth access and refresh tokens needed to maintain the connection.

PulseMyLife requests access only when you initiate a connection and within the permissions shown by Facebook Pages, Instagram, TikTok, YouTube, Spotify or another connected service.

Website and technical information

Our hosting provider may process ordinary server-log information such as your IP address, browser type, requested page, date and time, and security events. The PulseMyLife website also uses Cloudflare Web Analytics to understand anonymous, aggregated website traffic without analytics cookies. It does not use advertising trackers, and it does not offer account sign-in. Accounts exist in the PulseMyLife app.

3. How we use information

• to provide, operate and improve PulseMyLife;
• to connect to services you select and display authorised information;
• to maintain connection sessions and refresh data at your request;
• to answer enquiries, provide support and action privacy requests;
• to protect the service, users and connected accounts from misuse; and
• to comply with legal obligations and enforce our terms.

Our grounds for processing may include your consent, performing an agreement with you, complying with law, and pursuing legitimate interests that do not override your rights. You may withdraw consent at any time, without affecting processing that was lawful before withdrawal.

4. Where information is stored

PulseMyLife accounts are held on our servers so that you can use the same account on iPhone, Mac, Windows and web. Your platform tokens are stored encrypted and are never shared or sold. Our public website is a static information site.

5. Sharing and third parties

We do not sell your personal information. We may share or allow processing:

• with the third-party platforms you choose to connect, in accordance with your instructions and their terms;
• with service providers that support hosting, security, communications or service operation, subject to appropriate safeguards;
• with LvN Digital, which processes payments for the paid plan on Mac, Windows and web. We send it your email address and the plan you chose. Your card details go to its payment page and never reach PulseMyLife;
• when required by law, legal process, or to protect rights and safety; or
• in connection with a reorganisation or transfer of the service, subject to applicable law.

Third-party platforms process information under their own privacy policies. Their features, availability and practices are outside our control.

6. International processing

Connected platforms and technical service providers may operate outside South Africa. Where personal information crosses borders, we use reasonable measures intended to ensure an adequate level of protection as required by applicable law.

7. Retention and deletion

You can delete your account yourself in the app: go to Settings, then Account, then Delete account, and retype your email. Your account, connected platform logins, stored tokens and scheduled posts are deleted immediately and permanently. You can also use the Disconnect function to remove a single platform’s stored login and tokens.

Otherwise we keep personal information only for as long as needed for the purposes in this policy, to meet legal requirements, or to resolve disputes, subject to technical backups and legal retention requirements.

See our Data Deletion Instructions for the steps to delete your account, disconnect accounts, revoke platform access and, if you cannot sign in, request deletion by email.

8. Security

We use reasonable technical and organisational safeguards designed to protect personal information, including encrypted storage of platform connection tokens. No method of storage or transmission is completely secure, so we cannot guarantee absolute security.

9. Your rights

Subject to applicable law, you may ask us to:

• confirm whether we process your personal information;
• provide access to, or a copy of, your personal information;
• correct or update inaccurate or incomplete information;
• delete information that we are not legally required to keep;
• object to or restrict certain processing; or
• withdraw consent and stop direct marketing.

We may need to verify your identity before completing a request. You may also lodge a complaint with the Information Regulator (South Africa).

10. Children and minors

PulseMyLife is not intended for anyone under 18, and registration or use by anyone under 18 is not permitted under our Terms and Conditions. We do not knowingly collect personal information from a child.

Where required, we aim to use privacy-preserving age assurance rather than collecting more information than necessary. We do not retain government identity documents, selfies or biometric information as part of that process unless retention is legally required and specifically disclosed to you at the time.

If we discover or reasonably believe that an account belongs to someone under 18, we will stop syncing that account, may revoke its connected platform tokens, and will delete the personal information associated with the account, subject to any retention we are legally required to keep. See our Data Deletion Instructions for the steps we follow.

A parent, guardian or other affected person can contact louis@pulsemylife.co.za to report a suspected underage account or request deletion of a child’s information.

11. Changes to this policy

We may update this policy as PulseMyLife develops or legal requirements change. The “last updated” date will identify the current version. We will provide additional notice when a material change requires it.

12. Contact

Email privacy and support enquiries to louis@pulsemylife.co.za.