Support

Clear help for every connection state.

PulseMyLife is still in early access. These guides cover creating an account, connecting platforms and getting help, without promising unavailable support hours.

Creating an account

Create your PulseMyLife account with your email and password, in the app or on the web.

Signing in on a new device

When you sign in on a new device, we email you a six digit code. Enter the code to confirm it is you.

Connecting a platform

Open PulseMyLife, choose a supported platform and select Connect. Use the official login window that opens and review the permission screen before approving. PulseMyLife never asks you to type a platform password into the app.

Syncing

Open the platform view and use its refresh or sync control. A partial result may mean one section could not refresh while other data remains available.

Reconnecting

If a token expires or permission changes, PulseMyLife will ask you to reconnect. Use the same official platform flow.

Disconnecting

Choose Disconnect in the platform controls. This removes that platform’s stored login and tokens from PulseMyLife.

Deleting your account

Go to Settings > Account > Delete account and retype your email. Your account, connected platform logins, stored tokens and scheduled posts are deleted immediately and permanently. Read the data deletion steps.

Contacting support

Email louis@pulsemylife.co.za or use the contact form below. Never send passwords or access tokens.

Common limitations

Account type matters.

  • Facebook: current support is for managed Page profile and statistics.
  • Instagram: current support requires a linked Business or Creator account.
  • YouTube: an eligible channel and reportable data are required for YouTube analytics.
  • Spotify: connect your Spotify artist profile to see your Spotify artist numbers.
  • Platforms: permissions, approval status, quotas and API availability can affect what loads.

Frequently asked questions

Plain answers about connections and privacy.

What is PulseMyLife?

PulseMyLife is one app, on iPhone, Mac, Windows and web, that gives creators and musicians one place to see and post to their connected social accounts.

Does PulseMyLife need my social-media password?

No. PulseMyLife sends you to the platform’s official login and never asks you to type a platform password into the app.

How are accounts connected?

Choose a supported platform in PulseMyLife, complete that platform’s official OAuth authorisation flow, review the requested permissions and return to the app after approval.

Which platforms are supported?

Current connections are Facebook Pages, Instagram, TikTok, YouTube and Spotify. LinkedIn is planned and is not currently connectable.

How do I sign in?

Sign in with your email and password. When you sign in on a new device, we email you a six digit code to confirm it is you.

Does PulseMyLife post on my behalf?

Only when you choose to. You create a post, pick the accounts it goes to and publish. The Spotify connection is read-only.

Where are my platform tokens kept?

Your platform tokens are stored encrypted and are never shared or sold.

Can I disconnect a platform?

Yes. Disconnecting removes that platform’s stored login and tokens from PulseMyLife. You can also revoke PulseMyLife in the platform’s connected-app settings.

How do I delete my account?

Go to Settings > Account > Delete account and retype your email. Your account, connected platform logins, stored tokens and scheduled posts are deleted immediately and permanently.

What happens when a connection expires?

PulseMyLife shows that the connection needs attention and asks you to reconnect through the same official platform authorisation flow.

What does PulseMyLife cost?

PulseMyLife is free on iPhone. On Mac, Windows and web the dashboard is free and the paid plan is R149 per month, with a 14 day free trial.

Still need help?

Contact PulseMyLife support.

Describe the platform, what you were trying to do and the safe error message shown. Never send passwords or access tokens.

Contact support