Data Deletion Instructions

1. Delete your account in the app

1. Open the PulseMyLife app and sign in.
2. Go to Settings, then Account.
3. Select Delete account.
4. Retype your email address to confirm.

Your account, your connected platform logins, your stored tokens and your scheduled posts are deleted immediately and permanently. This cannot be undone. Deleting your PulseMyLife account does not delete your original social or music accounts or the content you have posted there.

2. Disconnect a platform or revoke access

If you want to keep your account but remove a platform, open PulseMyLife, select the connected platform, open its connection controls, select Disconnect and confirm. Disconnecting removes that platform’s stored login and tokens from PulseMyLife.

For added control, you can also sign in directly to the relevant platform and remove PulseMyLife under its connected apps, permissions, business integrations or security settings.

Facebook and Instagram (Meta)

1. Sign in to the Facebook account used to connect PulseMyLife.
2. Open Settings & privacy, then Settings.
3. Open Apps and Websites or Business Integrations.
4. Select PulseMyLife and choose Remove.

Spotify

Sign in to your Spotify account page, open Apps, and remove access for PulseMyLife.

TikTok and YouTube

Open the platform’s security, permissions or connected-app settings, select PulseMyLife, and revoke or remove access.

3. Reporting an underage account

PulseMyLife is only for people 18 and over. If you believe an account belongs to someone under 18, whether it is your own child’s account or one you have otherwise become aware of, email louis@pulsemylife.co.za with the subject PulseMyLife underage account report and tell us which connected platform or email address is involved.

Once we confirm a report, we will:

• stop syncing the account;
• revoke that account’s connected platform access tokens where appropriate; and
• delete the personal information associated with the account, subject to any retention we are legally required to keep.

If you are reporting on behalf of a child, such as a parent or guardian, we may ask you to confirm your relationship to the child or account. We will keep this verification as light as reasonably possible and will not ask for more information than we need to confirm you are entitled to make the request.

4. Cannot sign in? Ask us to delete your data

If you cannot sign in to the app, or you believe we hold other personal information about you, email louis@pulsemylife.co.za with the subject PulseMyLife data deletion request.

Please include:

• the email address you used when dealing with PulseMyLife;
• the connected platform or account concerned; and
• enough detail for us to locate the information.

Do not send passwords, access tokens or identity documents unless we specifically request a safe verification method. We may ask for reasonable information to verify that you are authorised to make the request.

We will acknowledge your request and respond within the period required by applicable law. We may retain limited information where required for legal, security or record-keeping reasons and will explain if an exception applies.

5. Removing the application

Deleting your account in the app removes your account data. You can then uninstall PulseMyLife. If you uninstall without deleting your account, your account still exists until you delete it in the app or ask us to delete it.

6. Questions or complaints

For help, email louis@pulsemylife.co.za. You may also lodge a privacy complaint with the Information Regulator (South Africa).